{"id":21590,"date":"2026-03-02T03:06:07","date_gmt":"2026-03-02T03:06:07","guid":{"rendered":"https:\/\/pragmacero.com\/?page_id=21590"},"modified":"2026-03-05T01:13:40","modified_gmt":"2026-03-05T01:13:40","slug":"ticket-de-soporte-tecnico","status":"publish","type":"page","link":"https:\/\/pragmacero.com\/en\/ticket-de-soporte-tecnico\/","title":{"rendered":"Soporte T\u00e9cnico"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21590\" class=\"elementor elementor-21590\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf7d1e e-con-full e-flex e-con e-parent\" data-id=\"0bf7d1e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6fedf8f e-flex e-con-boxed e-con e-child\" data-id=\"6fedf8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b2156 elementor-widget elementor-widget-heading\" data-id=\"c3b2156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TECHNICAL SUPPORT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3789e3d e-flex e-con-boxed e-con e-parent\" data-id=\"3789e3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05169b9 elementor-widget elementor-widget-houzez_elementor_section_title\" data-id=\"05169b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"houzez_elementor_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"houzez_section_title_wrap section-title-module\">\n                                    <h2 class=\"houzez_section_title\">Our Team Is Here to Help<\/h2>\n                \n                            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bc850c e-flex e-con-boxed e-con e-parent\" data-id=\"4bc850c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ceacc elementor-widget elementor-widget-text-editor\" data-id=\"e4ceacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are experiencing a technical issue or require assistance, our support team is ready to help you quickly and efficiently.<\/p><p>To ensure the fastest and most effective support, please complete the support request form. The information you provide will allow our technical team to accurately assess the issue and deliver the appropriate solution in the shortest possible time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9db45e3 e-flex e-con-boxed e-con e-parent\" data-id=\"9db45e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-505cb82 elementor-widget elementor-widget-shortcode\" data-id=\"505cb82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f21582-o1\" lang=\"es-MX\" dir=\"ltr\" data-wpcf7-id=\"21582\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/21590#wpcf7-f21582-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/21590#wpcf7-f21582-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"21582\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_MX\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f21582-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<h6>Customer Information\n<\/h6>\n<div class=\"row\">\n\t<div class=\"col-6\">\n\t\t<p><label class=\"required ticket-support\"> First name <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required ticket-support\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-3\">\n\t\t<p><label class=\"required ticket-support\"> email <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email ticket-support\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-3\">\n\t\t<p><label class=\"required ticket-support\"> phone number <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-632\"><input size=\"40\" maxlength=\"13\" minlength=\"9\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel ticket-support\" aria-required=\"true\" aria-invalid=\"false\" value=\"999-999-9999\" type=\"tel\" name=\"tel-632\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-6\">\n\t\t<p><label class=\"required ticket-support\"> company <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required ticket-support\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-6\">\n\t\t<p><label class=\"ticket-support\"> serial number <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"modelo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text ticket-support\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"modelo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h6 style=\"margin-top:50px\">problem type\n<\/h6>\n<div class=\"row\">\n\t<div class=\"col-3\">\n\t\t<p><label class=\"required ticket-support\"> problem type <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sistema-equipo\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"sistema-equipo\"><option value=\"Asesor\u00eda\">Consulting Services<\/option><option value=\"Mantenimiento\">Maintenance<\/option><option value=\"Sistema de producci\u00f3n\">Production System<\/option><option value=\"Sistema de control\">Control System<\/option><option value=\"Sistema de equipo\">Equipment System<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-9\">\n\t\t<p><label class=\"required ticket-support\">If you selected \"Equipment System,\" select a subsystem.<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sub-sistema\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"sub-sistema\"><option value=\"Estructural\">Infrastructure<\/option><option value=\"El\u00e9ctrico\">Electrical System<\/option><option value=\"Alimentaci\u00f3n primaria\">Primary aggregated Feed Systems<\/option><option value=\"Almacenamiento\">Storage System<\/option><option value=\"Dosificaci\u00f3n de agregados\">Aggregate Batching System<\/option><option value=\"Transporte de agregados\">Transporte de agregados<\/option><option value=\"Dosificaci\u00f3n de cemento\">Cement Batching System<\/option><option value=\"Control aditivo\">Admixture Control System<\/option><option value=\"Bastidor\">Chassis<\/option><option value=\"Tablero de fuerza\">Power Distribution Panel<\/option><option value=\"Fuente de energ\u00eda\">Power Source<\/option><option value=\"Panel de control manual\">Manual Control Panel<\/option><option value=\"Pintura\">Coating System<\/option><option value=\"Sistema de mezclado\">Mixing System<\/option><option value=\"Control de polvos\">Dust Collection System<\/option><option value=\"Seguridad\">Safety System<\/option><option value=\"Sistema de transporte\">Material Conveying System<\/option><option value=\"Sistema hidr\u00e1ulico\">Hydraulic System<\/option><option value=\"Sistema neum\u00e1tico\">Pneumatic System<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h6 style=\"margin-top:50px\">describe the problem\n<\/h6>\n<p><label class=\"ticket-support\">problem description <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea ticket-support\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span>\n<\/p>\n<div class=\"row\">\n\t<div class=\"col-4\">\n\t\t<p><label class=\"ticket-support\">since when<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-711\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date ticket-support\" aria-invalid=\"false\" value=\"2026-03-01\" type=\"date\" name=\"date-711\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-4\">\n\t\t<p><label class=\"ticket-support\">frequency<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"frecuencia\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"frecuencia\"><option value=\"1 vez\">One-Time Occurrence<\/option><option value=\"Ocasional\">Occasional<\/option><option value=\"Recurrente\">Recurring failure<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-4\">\n\t\t<p><label class=\"ticket-support\">impact<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"impacto\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"impacto\"><option value=\"No detiene operaci\u00f3n\">Does Not Interrupt Operation<\/option><option value=\"Reduce rendimiento\">Reduced Performance<\/option><option value=\"Detiene producci\u00f3n\">Production Stoppage<\/option><option value=\"Riesgo de seguridad\">Safety Risk<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><label class=\"ticket-support\">If this is a safety-related hazard, please explain. <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seguridad\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea ticket-support\" aria-invalid=\"false\" name=\"seguridad\"><\/textarea><\/span>\n<\/p>\n<h6 style=\"margin-top:50px\">Evidence and Data\n<\/h6>\n<div class=\"row\">\n\t<div class=\"col-6\">\n\t\t<p><label class=\"ticket-support\">Code \/ menssage<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"codigo\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"codigo\"><option value=\"Si\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-6\">\n\t\t<p><label class=\"ticket-support\">Document Reference (File Name \/ Folder \/ Link)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"referencia\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"referencia\"><option value=\"Ninguno\">none<\/option><option value=\"Fotos\">Photos<\/option><option value=\"Video\">Video<\/option><option value=\"Captura de pantalla\">Screen shot<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><label class=\"ticket-support\">If you selected \"Multiple,\" please specify. <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"especifica\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea ticket-support\" aria-invalid=\"false\" name=\"especifica\"><\/textarea><\/span>\n<\/p>\n<h6 style=\"margin-top:50px\">Customer Actions Taken\n<\/h6>\n<p><label class=\"ticket-support\">Actions Taken<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acciones\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"acciones\"><option value=\"Ninguna\">none<\/option><option value=\"Reinicio \/ apagado-encendido\">Restart \/ Power Cycle<\/option><option value=\"Revisi\u00f3n de conexiones\">Connection Inspection<\/option><option value=\"Revisi\u00f3n de suministro el\u00e9ctrico\">Power Supply Inspection<\/option><option value=\"Limpieza \/ purga\">Cleaning \/ Purging<\/option><option value=\"Ajuste mec\u00e1nico\">Mechanical Adjustment<\/option><option value=\"Otro\">Other<\/option><\/select><\/span><br \/>\n<label class=\"ticket-support\">If you selected \"Other,\" please specify. <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ajustes\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea ticket-support\" aria-invalid=\"false\" name=\"ajustes\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"send\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"190\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Soporte t\u00e9cnico Estamos para ayudarte Si est\u00e1s experimentando alg\u00fan inconveniente t\u00e9cnico o necesitas asistencia, nuestro equipo de soporte est\u00e1 listo para ayudarte de manera r\u00e1pida y eficiente. Para brindarte la mejor atenci\u00f3n posible, te invitamos a completar el formulario de solicitud de soporte. La informaci\u00f3n que nos proporciones nos permitir\u00e1 entender tu situaci\u00f3n con mayor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-21590","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/pages\/21590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/comments?post=21590"}],"version-history":[{"count":40,"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/pages\/21590\/revisions"}],"predecessor-version":[{"id":21641,"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/pages\/21590\/revisions\/21641"}],"wp:attachment":[{"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/media?parent=21590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}