{"id":21590,"date":"2026-03-02T03:06:07","date_gmt":"2026-03-02T03:06:07","guid":{"rendered":"https:\/\/pragmacero.com\/?page_id=21590"},"modified":"2026-03-05T01:13:40","modified_gmt":"2026-03-05T01:13:40","slug":"ticket-de-soporte-tecnico","status":"publish","type":"page","link":"https:\/\/pragmacero.com\/en\/ticket-de-soporte-tecnico\/","title":{"rendered":"Soporte T\u00e9cnico"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21590\" class=\"elementor elementor-21590\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf7d1e e-con-full e-flex e-con e-parent\" data-id=\"0bf7d1e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6fedf8f e-flex e-con-boxed e-con e-child\" data-id=\"6fedf8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b2156 elementor-widget elementor-widget-heading\" data-id=\"c3b2156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soporte t\u00e9cnico<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3789e3d e-flex e-con-boxed e-con e-parent\" data-id=\"3789e3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05169b9 elementor-widget elementor-widget-houzez_elementor_section_title\" data-id=\"05169b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"houzez_elementor_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"houzez_section_title_wrap section-title-module\">\n                                    <h2 class=\"houzez_section_title\">Estamos para ayudarte<\/h2>\n                \n                            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bc850c e-flex e-con-boxed e-con e-parent\" data-id=\"4bc850c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ceacc elementor-widget elementor-widget-text-editor\" data-id=\"e4ceacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si est\u00e1s experimentando alg\u00fan inconveniente t\u00e9cnico o necesitas asistencia, nuestro equipo de soporte est\u00e1 listo para ayudarte de manera r\u00e1pida y eficiente.<\/p><p>Para brindarte la mejor atenci\u00f3n posible, te invitamos a completar el formulario de solicitud de soporte. La informaci\u00f3n que nos proporciones nos permitir\u00e1 entender tu situaci\u00f3n con mayor precisi\u00f3n y ofrecerte una soluci\u00f3n adecuada en el menor tiempo posible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9db45e3 e-flex e-con-boxed e-con e-parent\" data-id=\"9db45e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-505cb82 elementor-widget elementor-widget-shortcode\" data-id=\"505cb82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f21582-o1\" lang=\"es-MX\" dir=\"ltr\" data-wpcf7-id=\"21582\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/21590#wpcf7-f21582-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/21590#wpcf7-f21582-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"21582\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_MX\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f21582-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<h6>Identificaci\u00f3n del cliente\n<\/h6>\n<div class=\"row\">\n\t<div class=\"col-6\">\n\t\t<p><label class=\"required ticket-support\"> Nombre <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required ticket-support\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-3\">\n\t\t<p><label class=\"required ticket-support\"> Correo-e <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email ticket-support\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-3\">\n\t\t<p><label class=\"required ticket-support\"> Tel\u00e9fono <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-632\"><input size=\"40\" maxlength=\"13\" minlength=\"9\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel ticket-support\" aria-required=\"true\" aria-invalid=\"false\" value=\"999-999-9999\" type=\"tel\" name=\"tel-632\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-6\">\n\t\t<p><label class=\"required ticket-support\"> Empresa <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required ticket-support\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-6\">\n\t\t<p><label class=\"ticket-support\"> Modelo num. serie <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"modelo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text ticket-support\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"modelo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h6 style=\"margin-top:50px\">Tipo de problema\n<\/h6>\n<div class=\"row\">\n\t<div class=\"col-3\">\n\t\t<p><label class=\"required ticket-support\"> Tipo de problema <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sistema-equipo\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"sistema-equipo\"><option value=\"Asesor\u00eda\">Asesor\u00eda<\/option><option value=\"Mantenimiento\">Mantenimiento<\/option><option value=\"Sistema de producci\u00f3n\">Sistema de producci\u00f3n<\/option><option value=\"Sistema de control\">Sistema de control<\/option><option value=\"Sistema de equipo\">Sistema de equipo<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-9\">\n\t\t<p><label class=\"required ticket-support\">Si seleccionaste 'Sistema de equipo', elige el sub-sistema<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sub-sistema\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"sub-sistema\"><option value=\"Estructural\">Estructural<\/option><option value=\"El\u00e9ctrico\">El\u00e9ctrico<\/option><option value=\"Alimentaci\u00f3n primaria\">Alimentaci\u00f3n primaria<\/option><option value=\"Almacenamiento\">Almacenamiento<\/option><option value=\"Dosificaci\u00f3n de agregados\">Dosificaci\u00f3n de agregados<\/option><option value=\"Transporte de agregados\">Transporte de agregados<\/option><option value=\"Dosificaci\u00f3n de cemento\">Dosificaci\u00f3n de cemento<\/option><option value=\"Control aditivo\">Control aditivo<\/option><option value=\"Bastidor\">Bastidor<\/option><option value=\"Tablero de fuerza\">Tablero de fuerza<\/option><option value=\"Fuente de energ\u00eda\">Fuente de energ\u00eda<\/option><option value=\"Panel de control manual\">Panel de control manual<\/option><option value=\"Pintura\">Pintura<\/option><option value=\"Sistema de mezclado\">Sistema de mezclado<\/option><option value=\"Control de polvos\">Control de polvos<\/option><option value=\"Seguridad\">Seguridad<\/option><option value=\"Sistema de transporte\">Sistema de transporte<\/option><option value=\"Sistema hidr\u00e1ulico\">Sistema hidr\u00e1ulico<\/option><option value=\"Sistema neum\u00e1tico\">Sistema neum\u00e1tico<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h6 style=\"margin-top:50px\">Explique el problema\n<\/h6>\n<p><label class=\"ticket-support\">Descripci\u00f3n del problema <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea ticket-support\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span>\n<\/p>\n<div class=\"row\">\n\t<div class=\"col-4\">\n\t\t<p><label class=\"ticket-support\">Desde cu\u00e1ndo<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-711\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date ticket-support\" aria-invalid=\"false\" value=\"2026-03-01\" type=\"date\" name=\"date-711\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-4\">\n\t\t<p><label class=\"ticket-support\">Frecuencia<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"frecuencia\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"frecuencia\"><option value=\"1 vez\">1 vez<\/option><option value=\"Ocasional\">Ocasional<\/option><option value=\"Recurrente\">Recurrente<\/option><option value=\"Siempre\">Siempre<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-4\">\n\t\t<p><label class=\"ticket-support\">Impacto<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"impacto\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"impacto\"><option value=\"No detiene operaci\u00f3n\">No detiene operaci\u00f3n<\/option><option value=\"Reduce rendimiento\">Reduce rendimiento<\/option><option value=\"Detiene producci\u00f3n\">Detiene producci\u00f3n<\/option><option value=\"Riesgo de seguridad\">Riesgo de seguridad<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><label class=\"ticket-support\">Si es riesgo de seguridad explicar <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seguridad\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea ticket-support\" aria-invalid=\"false\" name=\"seguridad\"><\/textarea><\/span>\n<\/p>\n<h6 style=\"margin-top:50px\">Evidencia y datos\n<\/h6>\n<div class=\"row\">\n\t<div class=\"col-6\">\n\t\t<p><label class=\"ticket-support\">C\u00f3digo \/ mensaje<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"codigo\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"codigo\"><option value=\"Si\">Si<\/option><option value=\"No\">No<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-6\">\n\t\t<p><label class=\"ticket-support\">Referencia de archivo (nombre \/ carpeta \/ link)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"referencia\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"referencia\"><option value=\"Ninguno\">Ninguno<\/option><option value=\"Fotos\">Fotos<\/option><option value=\"Video\">Video<\/option><option value=\"Captura de pantalla\">Captura de pantalla<\/option><option value=\"Registro\/Log\">Registro\/Log<\/option><option value=\"Varios\">Varios<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><label class=\"ticket-support\">Si elegiste 'varios' especifica <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"especifica\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea ticket-support\" aria-invalid=\"false\" name=\"especifica\"><\/textarea><\/span>\n<\/p>\n<h6 style=\"margin-top:50px\">Acciones ya realizadas por el cliente\n<\/h6>\n<p><label class=\"ticket-support\">Acciones realizadas<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acciones\"><select class=\"wpcf7-form-control wpcf7-select ticket-support\" aria-invalid=\"false\" name=\"acciones\"><option value=\"Ninguna\">Ninguna<\/option><option value=\"Reinicio \/ apagado-encendido\">Reinicio \/ apagado-encendido<\/option><option value=\"Revisi\u00f3n de conexiones\">Revisi\u00f3n de conexiones<\/option><option value=\"Revisi\u00f3n de suministro el\u00e9ctrico\">Revisi\u00f3n de suministro el\u00e9ctrico<\/option><option value=\"Limpieza \/ purga\">Limpieza \/ purga<\/option><option value=\"Ajuste mec\u00e1nico\">Ajuste mec\u00e1nico<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span><br \/>\n<label class=\"ticket-support\">Si elegiste 'otro' especifica <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ajustes\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea ticket-support\" aria-invalid=\"false\" name=\"ajustes\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"169\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Soporte t\u00e9cnico Estamos para ayudarte Si est\u00e1s experimentando alg\u00fan inconveniente t\u00e9cnico o necesitas asistencia, nuestro equipo de soporte est\u00e1 listo para ayudarte de manera r\u00e1pida y eficiente. Para brindarte la mejor atenci\u00f3n posible, te invitamos a completar el formulario de solicitud de soporte. La informaci\u00f3n que nos proporciones nos permitir\u00e1 entender tu situaci\u00f3n con mayor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-21590","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/pages\/21590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/comments?post=21590"}],"version-history":[{"count":40,"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/pages\/21590\/revisions"}],"predecessor-version":[{"id":21641,"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/pages\/21590\/revisions\/21641"}],"wp:attachment":[{"href":"https:\/\/pragmacero.com\/en\/wp-json\/wp\/v2\/media?parent=21590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}